Nairobi Water to begin door-to-door verification exercise targeting some estates
Nairobi City Water and Sewerage Company has launched a major customer data update and water service assessment exercise targeting residents in Ruai and Kamulu
Nairobi City Water and Sewerage Company has launched a major customer data update and water service assessment exercise targeting residents in Ruai and Kamulu as part of efforts to improve water distribution and service delivery in the area.
The exercise, which began on June 8, 2026, is expected to run for three months and will involve Nairobi Water teams visiting homes and properties across the two areas to review customer information and inspect water infrastructure.
According to the company, the assessment will focus on water connections, meters, storage facilities and firefighting infrastructure within the Ruai-Kamulu zone under the Kasarani Region.
Officials say the findings will help identify service gaps, improve response to customer complaints, and strengthen overall water supply management in the rapidly growing residential areas.
During the exercise, Nairobi Water staff may require access to customer premises to verify account details, inspect water connections and meters, expose buried meters for easier reading and maintenance, and replace faulty meters where necessary.
The utility company has urged residents to remain vigilant and verify the identity of field officers before allowing them access to their premises.
Customers can confirm whether visiting staff are genuine Nairobi Water employees by dialling *260#, selecting the “Tambua” option and following the verification prompts.
The programme appears to form part of a broader Nairobi Water initiative aimed at modernising water service delivery and improving billing efficiency across the city.
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Just days before launching the Ruai and Kamulu exercise, the company on June 30 announced an ongoing meter replacement programme in the Lang’ata region.
The exercise in Lang’ata involves replacing older mechanical meters with new smart ultrasonic meters expected to improve billing accuracy and enhance monitoring of water consumption and service delivery.
The latest customer assessment exercise also comes amid growing demand for improved water services in Nairobi’s rapidly expanding outskirts, where population growth and urban development have placed increasing pressure on existing water infrastructure.
Nairobi Water says the initiatives form part of wider efforts to improve efficiency, reduce service interruptions and strengthen customer service delivery across the capital.
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