Kenya Power explains sudden reduction in electricity tokens
Kenya Power explains sudden reduction in electricity tokens
Kenya Power has explained why several customers are receiving fewer tokens despite spending the same amount of money as in the previous period three months ago.
Responding to a customer query about why Ksh500 now yields fewer electricity tokens than three weeks ago, the power company said the number of units a customer receives is influenced by their electricity consumption and various charges applied to their electricity bill.
According to Kenya Power, despite power consumption, levies, taxes, fuel cost adjustments, and other variable charges also affect the number of units allocated to customers.
“Tariffs are based on your average electricity consumption over three months, so units may vary even when the same amount is paid. Levies, taxes, fuel cost adjustments and other variable charges also affect the units received,” Kenya Power said.
This followed a complaint from a customer who said that Ksh500, which had previously bought 19.4 units, was now yielding only 13.6 units.
According to the power company, two customers paying the same amount, or the same customer making identical payments at different times, may not necessarily receive the same number of electricity units.
Kenya Power said it revises electricity consumption per customer every three months and may adjust tokens received based on that customer’s power consumption.
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Consumers of power are categorised into three groups, DC-1, DC-2, and DC-3, depending on the amount of electricity they consume per month.
Those in C-1 consume 0 to 30 units a month, while those in C-2 consume between 30 and 100 units a month. Those in the third category consumed over 100 units per month.
This affects the number of units one receives, even when spending the same amount of money. If one is in DC-1, the power is calculated at ksh12.14 per unit; if one is in C-2, a customer is charged Ksh 16.50 per unit. Those in C-3 pay a huge amount of money at Ksh 18.57 a unit, exclusive of other charges.
The explanation comes amid heightened attention to electricity costs following new adjustments announced by the Energy and Petroleum Regulatory Authority (EPRA) for August 2026.
EPRA announced three adjustments amounting to Ksh4.7027 per kilowatt-hour for electricity meter readings taken during the month.
The adjustments include a Fuel Energy Cost Charge of Ksh3.51 per kWh, a Foreign Exchange Fluctuation Adjustment of Ksh1.1777 per kWh, and a Water Resource Management Authority levy of Ksh0.015 per kWh.
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